Hospitality: Front Office Management Certificate

The Front Office Management certificate has replaced the Guest Service Agent certificate and adds three new courses to the program to enhance job opportunities for students.

“Prepare for a career in the fast growing Hospitality field”

Welcome to Hospitality at SRJC

Let Santa Rosa Junior College help you advance your career in the hotel, restaurant, winery, spa, or gaming industries. Careers are also available in event planning, catering, tourism, and related service occupations. If you enjoy meeting many interesting people and working in an environment that is as varied as the people coming to your establishment, you should consider the Hospitality field. SRJC’s Hospitality Certificate Program provides students with an opportunity to gain knowledge and learn the important skills necessary to be successful in Hospitality careers.

Hospitality Job Opportunities

Hospitality is one of the fastest growing occupational fields in the world, and Sonoma County is no exception. Santa Rosa, the heart of the Sonoma County Wine Country, offers a diversified setting for Hospitality occupations. Career opportunities in Hospitality are available to individuals with varied skills and educational backgrounds. Jobs are open to first-time job seekers, senior citizens, and individuals seeking part-time or alternative work schedules, as well as to those who are looking to advance within the hospitality field. Employers and job seekers can use the SRJC Hospitality job board 

Interdisciplinary Approach

Learn the ABC’s of Hospitality through SRJC’s interdisciplinary class offerings from the Agriculture, Business, and Culinary programs taught by experts in their fields. The interdisciplinary management emphasis provides students with a broad perspective of the hospitality field.

Flexible, Quality Instruction

Class discussions and presentations, role playing, surveying current hospitality environments, and field trips are all part of the rich, interactive experiences in SRJC’s Hospitality courses. Students may enroll in day, evening, weekend, and online classes that are offered both on and off campus.

Invaluable Assets

Students enrolled in SRJC’s Hospitality Certificate Program will gain a wide variety of business skills to apply to the hospitality industry:

Sonoma County Hospitality
Promoting Tourism
Hotel Management
Restaurant Management
Sonoma County Wine Industry

Additionally, students will acquire valuable skills sets for success in the workplace:

Time Management
Customer Service
Human Relations
Business Presentations


Hospitality: Front Office Management  16 units


The purpose of Front Office Management Certificate (FOM) is to educate and train students to find gainful employment as a front desk, guest service agent, and night auditor. Through classroom education and training in a simulated environment, our students will gain hands-on job experience improving the likelihood of employment and increased salary placement.

Program Student Learning Outcomes
Upon successful completion of this certificate, the student will be able to:
1. Demonstrate analytical, quantitative, and computer skills necessary to work in the hospitality field.
2. Apply necessary skills required for managing the complex human interactions and communications that take place in the hospitality industry.
3. Demonstrate the ability to effectively provide customer service to clients.


Hospitality: Front Office Management Core Requirements - complete 13.00 units

Course Description Units
BAD 52  Human Relations in Organizations 3.00
HOSP 50  Introduction to Tourism in Sonoma County 1.00
HOSP 53  Customer Service 1.50
HOSP 54  Customer Relations for the Hospitality Industry 1.50
HOSP 63  Introduction to the Hotel Industry 3.00
HOSP 80  Introduction to Hospitality 3.00
Hospitality: Front Office Management Elective Requirement - complete 3.00 units
Course Description Units
Complete any combination totaling at least 3.00 units from the following:
BAD 99  Business Administration Occupational Work Experience 0.50-8.00
BGN 111  Soft Skills for Business 3.00
BGN 112  Marketing Your Skills 3.00
BMK 50  Marketing 3.00
BMK 51  Principles of Selling 3.00
BMK 54  Advertising 3.00
BMK 57  Introduction to Public Relations 1.50
BMK 59  Consumer Behavior 1.50
CUL 222  A Culinary Tour of Sonoma County 1.50
CUL 256.5  Wine Appreciation 1.50
WINE 70  Wine Component Tasting 1.50
WINE 102  Wines in the Global Marketplace - Retail Sales 1.50
WINE 111  Sonoma County American Viticulture Areas 1.50
WINE 130  Wine Service and Hospitality 1.50
WINE 131  Wine Industry Event Planning 1.50



Course Prerequisites and Advisories:

Courses in a program of study may have prerequisites or advisories; that is, courses that must or should be completed before taking that course. Please check for prerequisites or advisories by clicking on the course numbers in the Program Requirements section.

Internships - Preparing For Employment

It is strongly recommended that a student not currently working in the hospitality industry complete an internship. An internship provides you with an opportunity for real-world, hands-on, pre-employment work experience and a chance to make those important employment contacts.

Instructors maintain strong relations with the hospitality and business community to promote internship and employment opportunities for Hospitality Program students.

Contact Us Today

For information about Santa Rosa Junior College's Hospitality Program, please contact us:
Business Department
Maggini Hall, First Floor, Santa Rosa Campus
Phone: (707) 527-4435

Albert Yu, Instructor/Hospitality Program Coordinator, Front Office Mgmt, and Wine Tasting Services Certificate


Official SRJC link to certificate programs

This following link provides a worksheet for you to use to monitor your completion of certificate requirements.

District Listing for Front Office Management

This following link provides a worksheet for you to use to monitor your completion of certificate requirements.
District Listing for Wine Tasting Service